SENIOR SOFTWARE SUPPORT ENGINEER-ORACLE APPS

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Experience required for the Job: 2 - 7 years Job Location: Hyderabad Dear Candidate, Sr. Software Support Engineer - India Company Overview: Noetix provides instant operational reporting and packaged analytics for Oracle Applications. From our engineers who design and develop innovative technology, to the teams that sell, deliver and support our world-class solutions- our people are our greatest asset. Our profitable growth, dynamic work environment and leading-edge products make Noetix a perfect career choice. More than 1,400 customers worldwide use Noetix’s award-winning technology including: Cummins, Motorola, Starbucks, Toshiba, Welch’s, and Visa. The company is headquartered in Redmond, Wash., with international operations in London and Hyderabad, India. Opportunity Overview: If you are innovative, have a passion for technology and want to play an integral part of a growing market in Business Intelligence, Noetix is where you want to be! Our company is seeking a talented and experienced Sr. Software Support Engineer to join our Technical Support team Hyderabad, India. The successful candidate will have a demonstrated ability to understand and diagnose complex technical issues, and to work cooperatively in a team- based customer support environment. Noetix software works with diverse core technologies, including Oracle, Microsoft web services, and Siebel to name a few. Core Deliverables and Responsibilities: • Troubleshoots and develops functionally accurate, technical workarounds for complex software and setup errors encountered by customers or field consultants, which are typically escalated from Tier 1 Support Engineers • Identifies, prioritizes, replicates, diagnoses and resolves user problems in a timely fashion. • Escalates problems requiring more in-depth knowledge to Tier 3 Engineers in order to meet customer service level agreements • Liaison with Engineering for prioritization and correction of software bugs or enhancement requests reported by customers or field consultants • Serve as a mentor to enhance the Oracle technology skills of other Support Engineers, as required Position Qualifications: • Excellent oral and written communicator capable of multi-tasking and managing multiple priorities with a high level of accuracy and attention to detail • 5 + years working experience in providing technical customer support services to diverse populations. • Development experience in SQL, PL/SQL, Database architecture and optimization techniques is preferred • Excellent written and verbal communication skills, and ability to work independently as well as on a team • 5 +years experience with Oracle E-Business Suite with knowledge, either technical or functional, of at least one Oracle ERP module • Knowledge of one reporting tool (Oracle Business Intelligence, Cognos, Business Objects, Discoverer) is a plus • Experience in RightNow Technology is preferred Education / Training: Bachelor’s degree in Computer Science or Engineering and/or equivalent work experience is preferred. PLEASE MAIL YOUR RESUME WITH FOLLOWING DETAILS. CURRENT SALARY EXPECTED SALARY NOTICE PERIOD Are you open to work btw 6pm-6am(8hrs) Regards Vidya 9885301416 Is this job relevant to you? Yes No

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