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Dear Candidate,
About Company
ABOUT IPSOFT
IPsoft is a global Managed Service Provider(MSP) supporting applications and infrastructure management needs globally for 1 in 20 Fortune 1000 companies
OUR MISSION
To optimize IT and eliminate manual processes through autonomic technologies. By automating the mundane chores, we allow human engineers to focus on higher-level tasks and innovations.
OUR VISION
The infrastructure of tomorrow will not be managed by people, but by expert systems.
OUR TECHNOLOGIES
IPsoft"s technology is based on proactive, not reflexive, remediation. IPcenter v3, our state of the art management portal, is fully ITIL-v3 aligned and provides clients the same view as our engineers.
OFFICES
IPsoft is headquartered in New York, with offices in London, Amsterdam, Frankfurt, Stockholm, Bangalore, Chicago, Austin, San Jose and Kansas.
Job Description
Oracle EBS - Production Support Engineer
IPsoft - Bangalore (Bengaluru Area, India)
Job Description
Position: Oracle EBS - Production Support Engineer.
Reports to: Manager - Oracle e-Business Suite Support
Position Summary:
This position provides Techno-Functional expertise to support the operations of the entire Oracle e-Business application environment(11.5.10.CU2 with Oracle RDBMS 11.2.0.2 versions)
Major Duties:
Provide technical and functional support to business users of the Oracle E-Business Suite Application modules, including: General Ledger (GL), Payables (AP), Purchasing (PO), Inventory (INV), Project Accounting (PA), Fixed Assets (FA), iProcurement, iExpenses
as well as any modules added to the Oracle EBS.
Support EBS system administration functions used in for day to day requests.
Provide Techno-Functional support (root cause trouble shooting analysis) for user & system level issues. Coordinate and interact with Oracle Support Services (i.e., Metalink / My Oracle Support Portal), as necessary.
Coordinate migrations/deployment of changes between the different Oracle Application environments (i.e., Development, Test, and Production). Rotating off-hours support involvement will be required.
Work with business counterparts to produce documentation for system change requests and translate changes into coherent, timely, solutions.
Participate in projects related testing of Oracle e-Business suite and peripheral applications, as requested.
Technical expertise to handle EBS Support tickets and write scripts (SQL, PL/SQL, UNIX) as required.
Work with DBA team for Module level patches and cloning activities.
Work with EBS Development team for reviewing custom design documents (RICE components) & code reviews.
Work with Remedy Tickets and resolve as per SLA.
Work closely with Business users & 3rdparty vendors to resolve tickets in timely manner.
Punctual, regular, and consistent attendance.
Perform other duties as assigned.
Education:
Bachelor Degree in Computer Science, Computer System Management, Management Information Systems, or equivalent work experience.
Required experience and attributes:
5+ years experience in directly supporting Oracle E-Business suite, release 11i.
5+ years experienced with SQL, PL/SQL, Unix Scripting.
Good understanding of Oracle application modules, and working knowledge and experience with the application data model and tables structures.
Knowledge and understanding of business process in one or more of the following: purchasing, inventory, accounting, accounts payables, fixed assets, and projects.
Experience with Workflow Administration and Workflow Builder for Oracle APPS.
Experience interacting with Oracle Support (Metalink/My Oracle Support).
Self-motivated team player with strong work ethics.
Detail oriented.
Expertise in Oracle EBS Customazation/Personalizations.
Strong analytical and problem solving skills.
Good verbal and written communication skills.
Ability to effectively manage multiple tasks and adjust priorities.
Desired experience and attributes:
Experience working with R12 of EBS.
Experience with issue tracking and change management software (e.g., Remedy)
Knowledge of UC4
Knowledge of Quest"s, TOAD & Stat tool for object migration
Oracle forms changes via personalizations
Unix shell scripting
Contact
Uday Bhaskar
uday.bhaskar@ ipsoft.com
Desired Skills & Experience
"Oracle EBS", "Oracle E-Business Suite", SQL, PL/SQL, SOX, UC4, Appworx, JDeveloper,Unix, shell, Remedy, RCA, GL, AP, PO, INV, PA, FA, "EBS System System Administration", "Oracle Support", Unix,Remedy, SLA, Shell, "Workflow Administration", "Production Support", TOAD, "Stat tool" | Is this job relevant to you? Yes No |
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