Experience required for the Job: 5 - 10 years Job Location: Gurgaon
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Dear Candidate,
We have following vacancy in STRYKER TECHNOLOGY CENTER, Gurgaon (Near New Delhi) (www.stryker.com) A USA based 6$ Billion MNC (A Fortune 500 Company) with operations in 137 countries.
About Stryker
Founded in 1941 and headquartered in Kalamazoo, Michigan, Stryker Corporation engages in the development, manufacture, and marketing of orthopedic products and medical specialties worldwide. Stryker Corporation is a fast-paced company with aggressive growth targets. They have historically increased revenues by 20% each year for the last 27 years.
Stryker opened its global research and development centre in Gurgaon in April 2006, to enhance their technology innovations and boost the commercial expansion in India. The R&D centre became Global Technology Centre in a year"s time and currently employs over 350 professionals across various divisions such as Mechanical, Software, Electronics, IT, etc.
Feathers in the Cap:
Stryker is now at 308 in 2012 on FORTUNE magazine"s list of top 500 U.S. companies in terms of revenue.
Stryker is named to Forbes" list of the world"s 100 Most Innovative Companies, debuting at number 95.
Stryker Corporation named 68 on FORTUNE Magazine"s '100 Best Companies to work for' list.
Designation: Business Analyst Order Management
Key Activities & Accountabilities
The main activities of the OM and PO Business Analyst will be to monitor calls, analyse and resolve problems and test and implement solutions including communication with a wide number of customers, partners and suppliers as follows:
Monitor
* Monitor Interfaces and troubleshoot issues
* Monitor calls in queue and progress and prioritise as necessary to meet Service Level Agreements
* Follow SLA communication and escalation procedures
Analyse and Resolve
* Liaise with other International Business Operation team members, COE members, Deployment team members and/or Super-users, if required, to ensure accurate problem definition.
* Analyse and evaluate problem types such as functional, technical, enhancement, configuration, RICE, Oracle bug or data issue.
* Reassign calls if required and provide the initial analysis to the receiving group.
* Use Oracle Support to investigate issues and review bugs and patches as required.
* Provide functional input on proposed setup changes.
* Create SR"s as required for Oracle Bugs within the modules being covered and monitor the SR"s and provide updates as required.
Test and Implement
* Test solutions in relevant test environments prior to the user testing.
* Explain solutions to Deployment, Support and/or Super-users and provide a test script which they can use to validate and confirm changes.
* Create Configuration change requests as required
Communicate
* Liaise with COE team, Development team, DBA team, Business Operations, Super-users, other functional and technical teams and external vendors (Oracle) throughout the process from problem definition to resolution and implementation in Production.
* Manage interactions, record progress and document detailed resolution details in the Service Now system.
Travel requirements
* Based in SGTC, travel to Stryker Japan and Europe sites required
Competencies
* Highly developed analysis and problem solving skills
* Positive customer facing attitude and good interpersonal skills
* Good English oral and written communication skills
* Intercultural awareness (Japanese cultural awareness is a plus)
* Good understanding of business processes and flows
* Good application and systems understanding
* Capacity to quickly assimilate Stryker"s solution elements
* Ability to work independently and in an international team environment
* Proficiency in handling a high volume of work with conflicting demands
* Flexibility and dedication in acquiring new responsibilities and skills
Education
BSc Degree in IT
Languages: English essential, others (Japanese) are a plus.
Experience
At least 5 years" experience with Oracle implementing and supporting Order Management, Advanced Pricing, Purchasing, Inventory and EDI Gateway modules.
Previous experience working with Oracle on and off-shore support environment
Previous experience working with Middleware and Oracle Interfacing
Knowledge of other SCM Oracle eBusiness Suite modules will be a plus.
Technical knowledge with regards to Interfacing with Oracle Apps modules will be a plus.
Good understanding of the Oracle database table structure and SQL query tool like TOAD
Knowledge and experience on Service Now would be an advantage
Additional technical skills such as PL/SQL Developer, Reports, Forms etc. would also be an advantage.
Also mention following:
Experience in Order Management:
CTC:
Expected CTC;
Notice:-
Reason For Change:
Above information will help company to quickly shortlist your profile. So I request you to fill up the same asap & reply back to us.
Also refer your friends for above job.
Manisha Kathuria
Unicon HR & Softech Pvt. Ltd
B-10, Satyam Plaza, Civil Lines, Gurgaon
Ph.: (M) 7838088871 Web: www.uniconhr.com
Email manisha@uniconhr.com | Is this job relevant to you? Yes No |
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