JD:1. Ensure adherence to Quality framework for existing scope and help highlight the process improvement areas
2. Participate in client discussions to understand the problem faced by clients and articulate the same to internal stakeholders based upon data analysis
3. Able to identify the internal pain areas in client processes and build robust controls around them
4. Able to provide possible solution alternatives that factor in gap resolution, impact on related functional areas and conduct technical feasibility
5. Analyze the requirements by demonstrating strong process / solution knowledge, understanding of client business scenario, understanding constraints in implementation and technology
6. Follow the steps for deployment as envisaged in the project plan, foresees possible cutover issues and plan for them proactively
7. Train the users / create the feasible training plan / prepare the training material if required in order to ensure the smooth transition to new systems / processes
8. Ability to understand the issues and analyze the root cause through direct customer interaction
9. Lead small / medium size programs, perform project management activities
10. Assists Quality Team to drive quality initiatives across multiple locations
11. Analyze the Bottom quartile performance and share the improvement plan for effective performance delivery
Qualification: Any Graduates
Experience: Min 8Yrs Relevant Experience
Desired Skills:
1. Six Sigma BB certified/ Trained , Six Sigma GB certified.
2. Must have good analysis skills
3. Must be good at communication and presentation skills
4. Must have handled International clients with multi-delivery location processes
5. Experience in deploying quality for varied engagements across geographies
6. Experience in multiple domains (e.g. Telecom, Utilities, F&A, HRO)
Contact:
Pradeep Kumar
8939207287/ 9884777320
pradeep@jobseeks4u.com
