Experience required for the Job: 4 - 8 years Job Location: Bengaluru/Bangalore, Hyderabad
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Dear Candidate,
Hi,
Please be informed that Oracle is looking for talented Oracle Apps technical and Techno-Functional People for the support group. Check the JD below and share your CV if you are fine with that.
About this company
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers-including 100 of the Fortune 100-representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.
Team: Oracle Support Services - Global Delivery - India Center - Oracle EBusiness Financial Common Applications.
The main role of a Support Engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. This work includes:
1. Work directly with Customers for
1. Advising on complex use of Oracle products
2. Resolving highly complex and mission-critical issues
2. Manage highly complex and critical customer issues
1. Serve as Situation Manager on highly sensitive issues
2. Consult with Management in directing resolution of critical Customer situations
2. Knowledge gain and sharing - achieve knowledge transfer with teammates through
1. development and delivery of formal team training sessions
2. formal mentoring for promoting the technical and professional development of others
3. creation/review of Knowledge Articles
4. Operations Management
3. Operations Management
1. Analyze work load, determine best practices and implement changes to improve productivity
2. Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc.
4. Participate and drive initiatives that
1. Improve overall product and documentation quality
2. New products/releases testing and Support Readiness
3. Beta programs
4. Customer service improvement
Desired Skills and Experience
We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.
We expect you to have:
1. Strong Financials business processes knowledge and concepts, so when you interact with a Customers/Consultants, you are able to speak their business/functional language, and win their confidence quickly.
2. Implementation/Support experience on EBS Financial Modules like AR, AP, GL
3. Technically Strong with Expert Skills in PL/SQL and RICEW components.
4. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials for India.
5. Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported.
6. Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
8. Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams every hour.
9. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
10. High flexibility so you remain agile in a fast changing business and organizational environment.
Experience: 4+
Location: Bangalore and Hyderabad
Please forward your updated CV with the following details:
Current CTC:
Expected CTC:
Notice period:
Preferred Location:
Santosh Kumar P
Contact- 080- 41087940
Email ID- santosh.pitapuram@oracle.com | Is this job relevant to you? Yes No |
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